1. Why should I do business with Silver Gold Buyers?
We sincerely believe prompt, professional and courteous
service is the key to customer satisfaction. We strive to
educate customers as to what constitutes fair market value
of their goods; how to concisely describe, securely pack and
safely ship their goods, and get paid within 24 hrs.
By cutting our operating expenses to the bone, working harder
and smarter than the competition, we feel we can give customers
with what they really like: more service, more courtesy and
more money.
2. What is the Silver Gold Buyers Shipping Kit?
Basically the Silver Gold Buyers Shipping Kit is a customer
friendly-mailing envelope which makes it convenient, safe,
and easy to conduct business by mail.
The Shipping Kit contains the following six items:
1.) A confirmation letter.
2.) A double zip-lock plastic bag.
3.) A packing slip form.
4.) A set of pack/shipping instructions.
5.) FREE personalized, prepaid and insured FedEx® Shipping Label.
6.) A price list estimate sheet.
FREE shipping supplies: FedEx® Envelope(s), FedEx® Pak(s) and
Fed Ex Box(es) are available at FedEx® or FedEx® Office
(formerly FedEx® Kinko’s).
3. How do I use the shipping kit?
1. Concisely list and describe items submitted for sale
and/or offer on the packing slip;
2. If you have any other items you seriously wish to sell
and submit to Silver Gold Buyers for a fair wholesale offer
(not price listed on our purchasing flyer), please contact
our Purchasing Dept. to confirm interest.
3. Secure all small items in the double zip-lock plastic
bag to prevent loss;
4. Correct your return mailing address on the Shipping
Label, if it is incorrect;
5. If you are an Ohio resident, you must provide either
your state ID or a valid driver’s license number and a
signed statement on the packing slip to the effect that you
are the legal owner and have the right to sell the property.
6. Follow the packing and shipping instructions to get paid.
Yes! And there are no strings attached: no obligation to
sell unless we agree on price.
5. How will Silver Gold Buyers test my scrap or unwanted items?
In most cases warranting assay, Silver Gold Buyers tests
items by using the standard touch stone and acid method.
Your precious metal items are directly compared with key
samples of known purity. In some cases, such as coins, we
may check density... or resistivity... We also offer melt
and/or laboratory assays, if the nature of the material
cannot be discerned by such tests, and is of sufficient
quantity and quality to permit the cost.
Note: In some cases your scrap or unwanted items may be
slightly damaged in the course of assay. To rule out the
possibility of the item being gold filled or gold-plated on
base metal or silver plated... the surface have to be filed
and pierced. Thus, in the event you may ask a non-precious
metal item to be returned, the returned item(s) may not be
in the original condition as received.
6. What if my scrap or unwanted items have stones?
Most small stones (less than .25 carats)
cost more to remove, reset, and resell than they are worth...
We will accept items with stones, and decide what if any
salvage interest. In most cases, however, such as old class
rings, for example, there is a proportional deduction in
weight usually between half to two grams. Sometimes there is
filler material (cement, glue, plastic) used to inflate the
size of the ring and set the stone.
Often gypsy settings, prongs hide girdle damage or inclusions
along the perimeter of the setting. Before we buy any
problematic items, we will contact you by phone or by email,
and relate an as is offer before we continue to process such
items.
7. Are my goods safe?
Yes! It is safe to send your valuables by mail, millions of
people do so every day and send trillions of dollars worth
of merchandise every year, most of the goods are delivered
without incident. Rarely is there a mishap. Tampering with
the U.S. Mail is a felony.
It is prudent, nevertheless, to keep temptation of tampering
with a shipment out of other peoples mind by not advertising
the contents of a shipment; properly sealing a shipping envelope,
pack or box; and placing numbered security seals on bank
bags and/or metal cans on shipments weighing more than 20 lbs.
Your shipping envelope, pack or box will be weighed by the
carrier to assess postage. Before any package is accepted by
SGB, its outer integrity is inspected and exact weight
recorded the moment it arrives. The weight sent must match
the weight received. We will not accept a shipping packet
that appears to be damaged or tampered with in the course
of transit. Such shipments are insurance matters...
8. Are my goods insured?
For mutual peace of mind, all incoming packages, using the
pre addressed, prepaid Silver Gold Buyers Fed Ex Shipping
Label, are insured up to $500.
If you believe your items are worth more than $500, we
recommend that you insure your shipment for what it is worth
at your own expense using any carrier you choose.
It is the senders' not the recipient's responsibility to
declare and insure the value of their shipment. We will
factor in prepaid shipping and insurance charges on items
sold to Silver Gold Buyers...
9. How soon do I get paid?
Processing your shipment takes place within 24 hours.
Unless indicated on the packing slip you wish to confirm an
offer by phone, a settlement check will be sent immediately.
If you have indicated that you wish to have the funds wired
into your bank account and provided the requisite account
and check routing numbers, we will wire transfer the funds.
There is $20 processing fee for such service.
10. How do I know my shipping kit arrived?
Your FedEx® Shipping Label has a unique FedEx® tracking number.
You can use that tracking number to track your package at
http://fedex.com/Tracking
or simply by entering the unique FedEx® tracking number in a
Google Search Bar.
11. How much will you pay for my gold and silver?
Unfortunately, we have not perfected the art of buying the
pig in the poke, nor do we have any Gypsy Fortune Tellers
on our staff. However, we do have a Silver Gold Buyers
Price List Estimate worksheet, and this will give a
customer with a reasonable estimate for priced items on the
list. Other items of confirmed interest submitted for offer
or assay items need to be examined and appraised. For us to
be fair and make an objective decision, we actually have to
look at and carefully examine the merchandise.
Providing there is no major variance or misrepresentation of
the items described on the packing slip and no major drop in
precious metal prices on the day of purchase, that call for
an adjustment of our buy prices – we will pay our advertised
list prices. Thus, the final settlement price a customer
receives depends upon the nature, the quality, the quantity
of the goods sent, and any fair adjustments that need to be
taken in account.
12. How do I know I will get the best prices for my goods?
We do put a great deal of thought and effort into
determining what makes up a fair, competitive wholesale
price for every item offered to Silver Gold Buyers. We are
in business to satisfy customer's needs -- not waste each
other's time...
But don't believe us? See for yourself. Our price list
enables you to choose your best price. Check out local
businesses (pawn shops, jewelers, coin dealers, etc.). They
should tell what they will pay on the spot…
13. What if I am not satisfied with your offer?
We hope that never happens, but if it does simply return our
check within 12 days of the issuance date of the check which
appears in the upper left hand corner... Pursuant to the
Terms and Conditions
of doing business with Silver Gold Buyers, and
we will promptly return the items sent.
We can only do what is possible. Satisfy most of the people
most of the time. And extend an apology we cannot do the
impossible: Satisfy all the people all the time.
14. Could you contact me before sending my check?
Yes! Simply check off the box: Confirm settlement on the
packing slip included with your return shipping kit.
15. What if the SGB Shipping Packet is too small for my items?
Please contact the Silver Gold Buyers Purchasing Department, relate what you wish to sell, and they will help you with your shipping needs.
16. Can I send my own package?
Yes! This will speed up the processing your goods. FedEx®,
UPS, and the U.S. Postal Service and other businesses have
shipping supplies available. Often these shipping supplies:
envelopes, shipping packs, boxes including carrier labels
are available at no cost.
17. What if I'm not sure the items are made of precious metal?
You may send us any item that appears or you have reason to
believe is solid silver, or gold, or platinum. Our staff
will determine whether such items actually contain
commercially recoverable amounts of precious metal and pay
accordingly. Some items, even though they are not solid gold,
such as gold-filled, we purchase.
Note: Silver Gold Buyers will not buy Gold plate or
Silver plate. Please do not include anything you
know is costume jewelry or gold or silver plated
. Silver plated items are often bear stamped hallmarks
such as Silver Plate, 2X, 3X, EPNS, IS Inlaid Silver,
etc., and gold-plated items are often also marked as
being gold-plated, RGP (rolled gold plate), HGE (hollow
gold electroplate), etc. Sometimes such items have worn
down to their base metal: steel, nickel, copper, brass
and they may show tarnish or green corrosion.
Such materials are of no commercial interest to us and will
be returned upon request at your expense... In general, most
gold, silver and platinum artifacts are hallmarked. Most
Gold is usually hallmarked as 10K or 14K or 18K; Real Silver
or Sterling Silver by numbers or symbols that indicate its
purity, for example .925, or 900, or .800 etc.
18. Will my transaction be reported to the Internal Revenue Service?
No. Silver Gold Buyers is not required report purchases, or
identify the parties from whom we purchase, to the IRS. Any
tax concerns are personal matters one should take up with a
reputable accountant...
19. What records do you keep?
To protect your property, The State of Ohio (O.R.C Section
4728.0) requires Silver Gold Buyers to record your Driver’s
License or State ID Number and you to sign the following
statement:
Driver’s License/State ID Number: _______________________
State/Dept.________________________
I hereby declare I am at least 18 years of age, am the
lawful owner of the enclosed items with authority to sell
them, and my driver’s license number (or State ID Number)
all other identifying information printed above is true and
correct.
Sending Silver Gold Buyers Buyers misrepresented
merchandise: stolen, fake, counterfeit, etc. is a breach of the
Terms & Conditions*
of our purchasing agreement! We only solicit items customers
have a right to sell. A person, who is not the lawful owner
of the items or who does not have the lawful authority to sell
the items we buy, risks forfeiting the goods to law
enforcement agencies and possibly facing civil and criminal
charges.
The American Patriot Act requires Silver Gold Buyers to have
anti money laundering program in place.
We also are required by law to report CASH
(not company check) transactions in excess of $3,000 to the IRS.
20. How long does it take for the package to be shipped?
If you are shipping your goods with FedEx® Ground, you can use
this map.
21. Do you deal locally?
Yes, we do business in Northeast Ohio: Cleveland, Lakewood, Rocky River, Fairview Park, Bay Village, Westlake, Avon Lake, Avon, North Olmsted, Olmsted Falls, Strongsville,North Royalton,Parma,Mentor,Seven Hills,Independence,Shaker Heights,Wicklife,Willowick,Gates Mills,Hunting Valley,Moreland Hills,Chagrin Falls,Bentleyville,Solon
22. Do you deal out of state?
Yes we buy gold and silver out of Ohio such as Oregon, North Carolina or any of the 50 US states. We also deal with major cities: New York, Lost Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, San Jose and more...
